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UX Designer and Interactive Writer

We’re looking for a UX Designer and interactive writer to collaborate on our client’s website portal team. You will be responsible for creating online content and design with functionality in mind, working on core features and new features. We want someone who is results driven, who works with the customer in mind, and can build and maintain professional partnerships and relationships.  

Responsibilities:

  • Demonstrate solutions for dynamic websites with the creation of prototypes and wireframes
  • Write and design functional content (error messages, instructions, etc.) and document functionality in Axure
  • Write copy into use cases and requirements documents
  • Collaborate on the development and maintenance of consistent copy style
  • Consult with subject matter experts to gain consensus on content
  • Collaborate with and support cross-functional teams
  • Consistently apply visual design patterns
  • Review and test production copy and interface during deployment
  • Use proprietary bug tracking tools to track documentation changes
  • Help identify and participate in user research opportunities

Qualifications:

  • Bachelor’s degree in graphic design UI, IT, computer science or similar
  • 5+ years broad experience with highly transactional web sites and software applications from a user-centered standpoint
  • 3+ years related writing experience (interactive writing/editing)
  • Advanced wireframing and prototyping skills (Axure, OmniGraffle, Sketch, etc.)
  • Team player, cool under pressure, creative problem solver, and an effective communicator in presentations and interpersonal interactions
  • Multitasker and ability to prioritize
  • Comfortable working in an iterative workflow, flexible and adaptable to continuous changes, and effective in a fast-paced environment
  • Understands the user experience and how it impacts the whole service delivery
  • Independent worker willing to take ownership of projects
  • Ability to with complex and unique scenarios

Preferred Skills:

  • Experience with analytics, research, and email design and strategy
  • Experience with application testing in a development environment
  • Highly proficient in Photoshop, or similar graphics tool
  • Working knowledge of Site Core or similar content management system
 

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