Placing people first is more than a tagline. It’s our mission, and the key to our success. But it can be a bit intangible. So we developed our Blueprint of 21 everyday behaviors broken into three categories: Building Trust, Seeking Win-Win-Win Solutions, and Being the Best. By adhering to our Blueprint, we believe every member of our team really can place people first.
Building trust is the foundation of our culture at ESP IT. The trust placed in us by our employees and clients is one of our greatest assets. We choose to trust those around us and work to gain the trust of others by acting with integrity, being honest and ethical, and treating others with respect.
1. PRACTICE DIRECT, OPEN AND HONEST COMMUNICATION
Speak honestly and directly even when topics are awkward or difficult to discuss. Avoid duplicity and speak in a way that enables positive action.
2. TREAT ONE ANOTHER AS EQUALS
Value and support your coworkers and what they contribute to the team. No individual is more important than anyone else. Our roles and responsibilities are different but they are of equal importance.
3. ACT WITH INTEGRITY
Be honest, ethical, and fair in every situation. In doing so, we set ourselves apart and gain the respect and trust of our clients and teammates.
4. WORK FROM THE ASSUMPTION THAT PEOPLE ARE GOOD, FAIR, And HONEST
Approach others from a perspective of trust and assume positive intent. Most people genuinely want to do the right thing, and we act out of this belief.
5. HONOR COMMITMENTS
Show respect to your teammates and clients by following through on what you say you’re going to do, when you say you’re going to do it.
6. LISTEN WITH THE INTENT TO UNDERSTAND
When speaking with a client or coworker, provide them with your undivided attention and be open to hearing what they have to say. Ask thoughtful questions and practice active listening.
7. BE A SOURCE OF ACKNOWLEDGEMENT AND APPRECIATION, AND CELEBRATE SUCCESSES
Express meaningful and appropriate recognition and appreciation for your clients and coworkers’ achievements, without measuring them against your own.
It is our job to look for solutions to satisfy the needs of all parties concerned: the client, our employees, and ESP. By discovering what others need and finding solutions that meet their needs while still fulfilling our own, we create solutions that are long lasting.
8. PRACTICE BLAMELESS PROBLEM SOLVING AND MAINTAIN A SOLUTION ORIENTATION
Refrain from placing blame and instead focus your attention on solving current problems and preventing future ones. Focus your thoughts, creativity, and energy on finding solutions, not dwelling on problems.
9. BE FOR EACH OTHER
Set competition and personal gain aside and strive to work together as a team. Operate from the point of view that we’re all in this together and that any one of us cannot win at the expense of someone else or the company.
10. BUILD LONG-TERM RELATIONSHIPS
Make decisions that reflect a reverence for lasting relationships, thinking about the long-term implications and effects, not the immediate gratification or loss.
11. SET AND ASK FOR EXPECTATIONS
Learn to create mutually understood expectations so that everyone is working from the same set of assumptions. Be clear and specific in setting those expectations for your own performance and in asking for the expectations of others.
12. CHECK EGO AT THE DOOR
Be willing to set your ego aside. Our own egos and personal agendas must never take precedence over doing what is best for the team.
13. RESPECT INDIVIDUAL DIFFERENCES
Acknowledge the strengths of others, learn from each other, and use our complementary strengths to succeed. Learn to think from others' perspectives.
14. GIVE BACK TO THE COMMUNITY
In appreciation of our community, we commit to giving of our time and resources to help others.
Exceeding the expectations of everyone with whom we work is essential to our success. We strive for excellence itself, through planning, professional behavior, being learners, embracing change, and producing high quality work.
15. DELIVER THE HIGHEST QUALITY OF WORK
Take extra time to do things right the first time, double check all work, and always aim to exceed expectations. Regard everything you touch as a personal statement bearing your signature. Take pride in the quality of your work, for excellence matters in and of itself well beyond the probable result of such excellence.
16. EMBRACE CHANGE
We have an overriding passion for continuous improvement. Change is the engine that drives growth and success. Welcome change as an implementation that makes us better.
17. ALWAYS BE LEARNING
There is always room for improvement; you are not a finished product. To be the best at what you do, always look for new ways to hone your skills and seek sources for improving your knowledge.
18. PLAN AND ANTICIPATE
Create daily, monthly, and quarterly plans to achieve your goals. Look ahead to anticipate needs, challenges, and opportunities.
19. HAVE FUN
Look for ways to keep your ‘tail wagging’—get to know your coworkers, be willing to laugh at yourself, and remember, smiles are contagious.
20. HAVE A BIAS FOR STRUCTURE
Value systems and acknowledge their purpose: to save time, to help others do their jobs well, and to ensure consistent performance. Adhere to existing systems and processes and look for ways to build new ones.
21. BE PROFESSIONAL AT ALL TIMES
Present yourself professionally: in your dress, in your communication, in your work space, and in your behavior. Appearance and behavior make a statement about the pride you take in your work and in ESP.
Note: The term “clients” refers to ESP’s client companies, candidates, and consultants.